Jakarta Globe | Insight
Garuda Indonesia's cabin crew in their signature orange and tosca uniforms at its training center in Jakarta. (JG Photo/Yudha Baskoro)

Inside Garuda Indonesia’s Training Center

Garuda Indonesia is a domestic airline with a complete simulator. Garuda Indonesia has a simulator for Airbus 320, 737 NG, 737 classic, and CRZ (29/11) Since 2014, Garuda Indonesia has entered the Sky Team alliance and has been awarded "World's Best Cabin Crew" three times in a row means that Garuda Indonesia should continue to improve the quality standards of cabin crew as set by other airlines in the Sky Team alliance (JG Photo / Yudha Baskoro)

Cumulonimbus cloud simulation during pilot training at Garuda Indonesia Training centre in West Jakarta (29/11) Aircraft operational instrument panel, pilot seat, and co-pilot, until throttle lever to run the aircraft is inside the simulation tool. This square-shaped aviation simulator can showcase all international airports around the world, all types of weather and flight circumstances (JG Photo / Yudha Baskoro)

Garuda Indonesia is a domestic airline with a complete simulator. Garuda Indonesia has a simulator for Airbus 320, 737 NG, 737 classic, and CRZ. All the panels inside the simulator work just like the original. This simulation tool is designed like a cockpit on a plane (JG Photo / Yudha Baskoro)

Flight attendant trainees swim during an aircraft emergency evacuation drill at Garuda Indonesia Training centre in West Jakarta (29/11) Static mockup, a door drill, atmosphere was made in such a way as real one with smoke, waves, thunder, and lightning strike (JG Photo / Yudha Baskoro)

Flight attendant trainees during an aircraft emergency evacuation drill at Garuda Indonesia Training centre in West Jakarta (29/11) Garuda Indonesia has established a standard safety rule in event of an emergency, flight attendant should be able to evacuate passengers in 90 seconds and perform safety steps quickly and precisely (JG Photo / Yudha Baskoro)

Flight attendant trainees during an aircraft emergency evacuation drill at Garuda Indonesia Training centre in West Jakarta (29/11) Garuda Indonesia has established a standard safety rule in event of an emergency, flight attendant should be able to evacuate passengers in 90 seconds and perform safety steps quickly and precisely (JG Photo / Yudha Baskoro)

Flight attendant trainees swim during an aircraft emergency evacuation drill at Garuda Indonesia Training centre in West Jakarta (29/11) Static mockup, a door drill, atmosphere was made in such a way as real one with smoke, waves, thunder, and lightning strike (JG Photo / Yudha Baskoro)

Flight attendant trainees swim during an aircraft emergency evacuation drill at Garuda Indonesia Training centre in West Jakarta (29/11) There is also a swimming pool for wet drill simulation or simulated response when the plane lands on an emergency landing. This mockup is used for simulation of passenger service, security training, emergency situation, rescue step (JG Photo / Yudha Baskoro)

Flight attendant trains to carry a pass out passenger through the evacuation slide during safety training at Garuda Indonesia Training centre in West Jakarta (29/11) Building F has some static mockup that simulates passenger cabin conditions and special cabin flight attendant of all types of aircraft operated by Garuda Indonesia. The type of static mockup that is connected directly to the evacuation slide that has expanded (JG Photo / Yudha Baskoro)

Flight attendants jump through the emergency exit door during safety training at Garuda Indonesia Training centre in West Jakarta (29/11) A number of facilities are made as closely as possible with the actual conditions in the field (JG Photo / Yudha Baskoro)

Flight attendant opens a emergency exit door during safety training at Garuda Indonesia Training centre in West Jakarta (29/11) Garuda Indonesia also equipped with flight safety training that aimed to perform rescue or evacuation of passengers in the event of emergency landing on land or in water (JG Photo / Yudha Baskoro)

Flight attendants learn how to behave as Garuda Indonesia flight attendant in Social Grace class at Garuda Indonesia Training centre in West Jakarta (29/11) Flight attendants learn how to behave in the face of Garuda Indonesia Airline in this class because they interact with passengers (JG Photo / Yudha Baskoro)

Flight attendants learn how to behave as Garuda Indonesia flight attendant in Social Grace class at Garuda Indonesia Training centre in West Jakarta (29/11) Flight attendants learn how to behave in the face of Garuda Indonesia Airline in this class because they interact with passengers (JG Photo / Yudha Baskoro)

Flight attendants learn how to behave as Garuda Indonesia flight attendant in Social Grace class at Garuda Indonesia Training centre in West Jakarta (29/11) Garuda Indonesia is focusing their training on service and safety. They have a Social Grace class that contains beauty classes, table manner, and character building (JG Photo / Yudha Baskoro)

Flight attendants train how to defense themself during an aircraft crime situation at Garuda Indonesia Training centre in West Jakarta (29/11) Flight attendant is the most important part of the airline industry, therefore, Garuda Indonesia through GITC give a big attention to educate and train their flight attendants (JG Photo / Yudha Baskoro)

Flight attendants train how to defend themselves against an aircraft crime situation at Garuda Indonesia Training centre in West Jakarta (29/11) Garuda Indonesia Training Center is the place where Garuda Indonesia trains their best cabin crew. GITC is established in 1984 (JG Photo / Yudha Baskoro)

Jakarta. Constant effort to improve the skills of a company’s workers is key to the sustainability of a business. It ensures the company can capture opportunities to reduce costs, minimize risks, get ahead of competitors and adapt to an ever-changing business landscape.

National flag carrier Garuda Indonesia takes that principle to heart by providing regular retraining for all cabin crew.

The airline’s training facilities in West Jakarta are equipped with state-of-the art aviation technology and safety equipment. It also offers extensive training in Indonesian-style hospitality.

The Jakarta Globe was offered a glimpse to one of the airline’s training sessions last month, when Garuda Indonesia flight attendants, in their distinctive tosca, orange, purple and green attire, got a chance to refresh their interpersonal skills, retrain their emergency reflexes and sharpen up their awareness of security breaches.
There was also a training session to practice rescuing or evacuating passengers in the event of an emergency landing, both on land and water.
The training for these emergency procedures is done at facilities that have been built to match as closely as possible actual conditions in the field.
Many of these close-to-life facilities are housed in the complex’s Building F. They include mockups of airplane cabins for all types of aircraft operated by Garuda Indonesia.
They even have real evacuation slides that can expand when triggered during training for an emergency landing.

A swimming pool for wet drill simulations when a plane lands on water sits in the middle of the complex.

Another building for a “door drill,” is next to it. This facility can simulate smoke, waves, thunder and lightning strikes when cabin staff has to get passengers out of the plane as quickly as possible.

According to Garuda Indonesia’s standard safety rules, in the event of an emergency, flight attendants have to evacuate passengers in under 90 seconds while following a prescribed list of safety steps quickly and precisely.

The most impressive-looking facilities in the training complex is the cockpit simulators for Garuda Indonesia’s fleet of Airbus 320, Boeing 737 NG, 737 Classic and CRZ aircraft.

All the instrument panels inside the simulators work just like in the originals – even the pilot seats are exactly the same as those one would find in the real planes.

The box-shaped simulators can also be set to challenge pilots with the distinctive conditions at all international airports around the world, all types of weather and all flight circumstances.

Since 2014, Garuda Indonesia has been included in the exclusive club of Skytrax’s five-star airlines for its excellent ground and onboard customer services.

The airline has also earned the “World’s Best Cabin Crew” award three times in a row.

With such a rigorous training for its staff, it looks like the airline is not going to relinquish its title anytime soon.

JANUARY 2018
REVIEW & LOOKING AHEAD
DECEMBER 2017
BEYOND PROFITABILITY
NOVEMBER 2017
URBAN INNOVATION
OCTOBER 2017
REGULATORY REBOOT
AUGUST 2017
DEFENDING PANCASILA